Shipping & Returns

Shipping

HOW IS MY GEAR SHIPPED, AND HOW MUCH DOES IT COST? – We ship via UPS directly from our factory to the address submitted. Shipping charges are calculated and charged upon checkout.

WHERE WILL MY ORDER SHIP? We can ship to any residential or business address, however we do not ship to PO Boxes, APO’s, or - at the moment - anywhere outside the United States.

WHEN WILL MY ORDER ARRIVE? All orders will arrive within three weeks (21 calendar days) of the order date.

CAN I CHANGE MY DELIVERY ADDRESS? We can change your shipping address up to 5-days after the initial order date. Need to make a change? Email support@hexacustom.com and we’ll make it happen.

Returns

WHAT HAPPENS IF MY ORDER ARRIVES AND IS NOT EXACTLY WHAT I ORDERED? If your order arrives and is incorrect, or damaged please contact us at support@hexacustom.com. We’ll be happy to make everything right, as quickly as we can.

CAN I RETURN MY GEAR IF I DON’T LIKE IT? – We build custom gear, as ordered, in every way exactly as our customers want it. But we get it. If you just don’t like your jacket, reach out, and we’ll be happy to issue you a Return Authorization Number. You’ll ship it back to us (make sure you get tracking!) and once we receive it, we’ll refund you via the original method of payment.